Operational Resilience of the Indian IT-BPM Industry during the COVID-19 Pandemic – A Case Study

The whole world witnessed the COVID-19 outbreak in initial months of year 2020,including India that announced a nationwide lockdown to break virus transmission chain.Total imposed laid restrictions not only on how people commute but alsofunctioning all government, private and commercial establishments, except emergency andessential services. Travel tourism, aviation, hospitality sectors other industrialestablishments incurred heavy loss throughout this period while fewIndustries were able continue their functioning without violating laws land.However, Information Technology Business Process Management (IT-BPM) is one suchIndustry, which could exhibit operational resiliency wake by providingwork from home option, was indeed new concept for technology industry. Itplayed major role creating virtual workplace its operations byenabling be at safe comfort zone homes. Work would havebeen successful employee co-operation, relaxation government regulations,technology advancement, etc. Over 32,000 registered information (IT) firmsoperate country. 7.9% India's Gross domestic product (GDP) contributed ITand BPM industries about 41 lakh professionals are employed. Transitioning aconventional work model simple task as it involved lotof challenges like security threat, life imbalance, psychological disorder, etcassociated with it. This paper examines way IT-BPM industry enabled fromhome during days pandemic. Further resilience, influencingaspects, financial status latest industrial developments related Industry havealso been studied. A systematic SWOC analysis has conducted understand thestrengths, weaknesses, opportunities model. Some recommendations also made based analysis.